HELP & SUPPORT

Updated 25 October 2026. Feature descriptions apply according to your installed app version.

Scope: the RC16 feature descriptions below apply to version 0.99.60 (16), including TestFlight use. Feature availability depends on the installed version; this notice does not announce public App Store availability.

Stamp My Shot Support

Need help with Stamp My Shot? Contact STAMPMYSHOT LTD at admin@stampmyshot.com.

Please include your app version, device model and a description of the issue. Send only information needed for your enquiry; review attachments before sending.

Getting started

Core functionality requires no account. Allow Camera access to capture photos. Microphone access is optional for audio recording. Add supported Tags before capture, then save your record to the Library. Availability depends on your device and permissions.

Camera & Live Tags

Preview supported Tags before capture. In RC16 (0.99.60, build 16), editing Live Tags, including supported Quick Edit and repositioning controls, requires Pro. Basic camera and Free Tags remain available without Pro; QR tags, custom logos and watermark tools require Pro. Availability depends on your installed version.

Weather & Location

Location permission is optional. GPS, Address and supported Weather features need location data or a location you choose. Apple MapKit and WeatherKit use online services; results depend on connectivity, permissions and service availability.

Backup & Restore

Use Settings → Backup & Restore to create a .stampbackup archive and save it through Files. Keep an independent copy of important work. StampMyShot does not encrypt backup archives; choose a storage destination appropriate for the information they contain. Review the restore preview before confirming.

Templates

Reuse your last setup or Starter Templates, and import or export supported template files. Creating and editing named Tag Templates requires Pro. Keep a backup before transferring important templates.

Verification

Local SHA-256 verification compares exact file bytes against a saved integrity receipt. Editing, metadata changes or re-encoding may change those bytes. Verification does not certify authenticity, authorship, scene truth or legal validity. Verification workflows require Pro.

Purchases & Restore Purchases

Purchases use Apple’s in-app purchase system. Use Restore Purchases in Settings or on the paywall with the Apple Account used for the original purchase. Pro unlocks Pro features and removes mandatory branding while active. The separate one-time Remove Branding purchase permanently removes mandatory branding and does not unlock Pro. If Pro expires, Pro features lock; existing content is retained, and an independently purchased Remove Branding entitlement remains. Manage subscriptions in your Apple Account settings.

Privacy & sharing

Your local content is not automatically sent to STAMPMYSHOT LTD. Apple services and destinations you choose for export, sharing or backup may receive necessary data. Deleting a Library item does not delete independent exports, reports, backups or recipient copies. Read the Privacy Policy and Terms of Use.

Optional Cloud Sync and Teams in RC16

Enable optional Cloud Sync (Apple CloudKit) only when you want supported content uploaded to iCloud. Review Preview Cloud Download and Merge. Teams owners select workspace projects and manage invitations. Refresh/download and Merge may be needed after a role change. Revocation blocks new server access; it does not erase downloaded copies. Disabling sync is not cloud deletion.

Apple Watch companion

Install the companion on a paired Watch and keep the relevant iPhone Photo/Video screen open and reachable. Live Preview requires Pro; the companion uses the iPhone camera.

RC16 does not provide an in-app bulk cloud-data purge. Deleting local content does not propagate cloud deletion. Contact admin@stampmyshot.com for privacy enquiries; do not send unnecessary private media or Apple Account credentials.

Support and privacy requests

Support is handled manually by the owner of STAMPMYSHOT LTD using Gmail. Send only the information needed for your enquiry. Privacy requests are considered individually under applicable UK/EU data protection law; the normal statutory response period is one month, subject to lawful conditions and extensions. We do not promise automatic or complete deletion of all copies within 30 days. See the Privacy Policy for retention criteria, provider limitations and your rights.